The release of Globodox 9.5 affects users in some important ways. The effect varies, depending on whether you are an existing Globodox customer using version 18.104.22.168 and above or are still evaluating the software. Let’s look at these implications…
“I’m still evaluating Globodox”
If you’re evaluating Globodox and have not yet purchased licenses, then you can continue with your Free Trial as usual. When you purchase Globodox licenses, you will have to download and install the update setup for Version 9.5 and apply the registration key that we send you. In the meantime, if you want to test-use the new version, you can update your setup. (Please refer to the note at the end of this post, before you proceed.)
“I am already a Globodox customer”
In that case please read through this carefully…
Why should I upgrade to Globodox version 9.5 ?
Globodox 9.5 has improved performance, memory management and stability that make it an even more efficient tool to manage your documents.
Will upgrading to version 9.5 erase my existing data?
No – it won’t! When you upgrade to version 9.5, you will need to download the update setup, install it and run it. The update setup will upgrade your Globodox DB but it will not touch your data. This means you do not lose your data. As always it is a good practice to backup your Globodox DB’s before any Globodox upgrade. Remember to backup the Main DB as well as all the Data DB’s.
How do I go about upgrading to version 9.5 ?
That depends on whether your Maintenance Subscription is currently active or it has ended. If the Maintenance Subscription is currently active, you just need to download and install the update setup, run it, restart Globodox and continue using it as usual (you must update the Globodox installation on each machine). But if your Maintenance Subscription has come to an end, you will need to purchase Maintenance Subscriptions – as many as the number of Globodox licenses you own. You can purchase Maintenance Subscriptions by contacting us at [email protected]. Once you purchase the Maintenance Subscriptions, we will email you the registration key and the link to download the update setup. You can then download and install the update setup, run it, restart Globodox and continue using it as usual. It’s that simple!
What are the steps to update my Globodox installation?
Below are the 6 easy steps to update to Version 9.5 :
- Take a backup of all your DBs before upgrading to the latest version.
- Make sure that Globodox is not running on any of the machines when running the update setup.
- Start upgrading Globodox on the machine on which it is installed in the Server mode.
- Once the update setup is installed on the server machine, make sure that you start Globodox once.
- The first time you login after installing the update setup, you will need to login as the ‘superadmin’ user and open each DB with this user so that all the DB’s get upgraded to the latest version.
- Once you have done this, you will need to install the update on all the Client machines individually.
That’s it! Once you have carried out the steps above, you are ready to use Globodox 9.5 to manage your documents even more effectively than before.
What if I choose not to upgrade to Globodox 9.5?
You can still carry on using Globodox as usual, but, in case you faced an issue requiring support from our side, one of the first things we would ask you to do would be to upgrade your version to the latest one. Often, that by itself is sufficient to resolve the issue. So it is always beneficial to keep your Globodox updated to the latest version.
My Maintenance Subscription ended on (or before) 16th October 2014. I want to upgrade to Globodox 9.5 How can I do so?
If your Maintenance Subscription came to an end on or before 16th October 2014, you will need to purchase as many Maintenance Subscriptions as the number of Globodox licenses you own. You can purchase Maintenance Subscriptions by contacting us at [email protected]. Once you purchase the Maintenance Subscriptions, we will email you the registration key and the link to download the update setup. You can then download and install the update setup, run it, restart Globodox and continue using it as usual. It’s that simple!
Note for both – existing customers as well as users evaluating Globodox:
Please do not use the Full Setup to update an existing installation of Globodox – always use the Update Setup. Also, you must not uninstall an existing version and attempt to install the latest version of Globodox using the Full Setup. This will not work. Download the update setup and follow the steps given in “What are the steps to update my Globodox installation?”above.
Note for existing customers:
If you are using Globodox Web Client, please contact [email protected] before upgrading your Globodox Desktop Client installation.
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The Itaz support team has been exceptional. Their quick responses, personal emails and follow ups to the few issues I’ve encountered have always been much more than I expected. Any time there has been an issue they have quickly fixed the problem and updated the entire application with new code to totally address the issue.
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