Importance of Renewing Software Maintenance Subscriptions
As with most fields, technology in the field of document management keeps improving constantly. That is where a software maintenance subscription comes into the picture. If you are a user of Globodox enterprise document management software, a software maintenance subscription acts as the link that ties you to the improvements made in Globodox, in terms of new features as well as other tweaks that result in better performance.
When you purchase a Globodox Standard or Globodox Suite license, you are automatically subscribed to:
- Free access to all major and minor upgrades to the software – for a period of one year from the date of purchase; and
- Free access to technical support via email – also for a period of one year from the date of purchase
Many software providers charge you for version upgrades and technical support – even during the first year of purchase. Some of them charge you on a per-issue or per-call basis. If you have purchased Globodox, you are a gainer. You are completely covered during this one-year period. So if you buy Globodox today and we release a major new version next month, you can upgrade to the new version absolutely free of cost!
When your maintenance subscription expires, you have 2 options:
- Renew your Globodox software maintenance subscription for one or more years
- Decide not to renew and carry on using Globodox as usual.
If you decide to renew, you will not only gain access to technical support via email, but you will also be able to update your Globodox installation with the latest version upgrades we release during your active subscription period. And remember, you will not be charged for support on a per-issue or per-call basis. This makes renewing your software maintenance subscription a financially sound decision.
If you want to renew your Globodox software maintenance subscriptions, you need not wait until it ends. To get the best prices, it is always advisable to renew before the subscription becomes inactive. Your new subscription will commence only from the day after the current one expires. This way your Globodox installation stays covered without a break. What’s more, if we are running any special offers, you might even get a renewal discount if you renew while your subscription is active! Either way, you stand to gain.
If you want further information on Globodox software maintenance subscriptions, refer to the Maintenance Subscription FAQs.
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The Itaz support team has been exceptional. Their quick responses, personal emails and follow ups to the few issues I’ve encountered have always been much more than I expected. Any time there has been an issue they have quickly fixed the problem and updated the entire application with new code to totally address the issue.
— , USA