Maintenance Subscription FAQ

1.	What is a Globodox Maintenance Subscription?
A.	When you order Globodox, you receive 1 year of email support as well as 1 year of upgrades to any new versions released. If you wish to receive support and upgrades after the 1 year period, you must purchase a Globodox Maintenance Subscription. A Globodox Maintenance Subscription entitles you to: One year of email support. One year of product upgrades of your Globodox edition from the date of activation of the subscription. Example: Suppose you ordered 25 licenses of Globodox on 1st January, 2011. You will then be entitled to receive support till 31st December, 2011. You will also receive upgrades to any new versions of Globodox released till 31st December, 2011. If you wish to continue to receive support and upgrades beyond the first year, all you have to do is order 25 Globodox Maintenance Subscriptions. This will entitle you to receive support and upgrades for another year, i.e. till 31st December, 2012.
2.	What is an 'Upgrade'?
A.	Based on research and feedback from our customers, our developers come out with major and minor improvements in the Globodox software periodically. These could be in the form new features or a more technically sound performance than before. Whenever such improvements are made, a new version of Globodox is launched. You should always upgrade to the new version to get the most out of Globodox.
3.	How many Maintenance Subscriptions do I need to purchase?
A.	You need to purchase as many Maintenance Subscriptions as the number of Globodox licenses you currently own. Learn how to check the number of Globodox licenses you currently own
4.	How do I purchase a Maintenance Subscription?
A.	Contact us at sales@itaz.com to purchase Maintenance Subscriptions.
5.	Can I purchase Maintenance Subscriptions online?
A.	Yes. You will have to contact us at sales@itaz.com
6.	Can I purchase Maintenance Subscriptions through a reseller?
A.	Yes. You can purchase Maintenance Subscriptions through a reseller.
7.	When and how shall my Maintenance Subscription get activated?
A.	When you purchase a Globodox Maintenance Subscription, you will receive a registration key by email within 24 hours of placing your purchase (except for weekends and holidays). The mail will contain instructions on how to apply the registration key.
8.	For how long is a Maintenance Subscription valid?
A.	A Maintenance Subscription is valid for a period of 1 year from the date of purchase of the product, or 1 year from the date of purchasing the Maintenance Subscription. This period of 1 year is known as the Active Subscription period.
9.	Should I purchase (or renew) the Maintenance Subscription before the end of the current 1-year Maintenance Subscription period?
A.	Every Maintenance Subscription is valid for 1 year. In order to purchase Globodox Maintenance Subscriptions at the best price, you must always order them before your current Maintenance Subscriptions expire (the new subscriptions will be activated only after the previous ones expire). Globodox Maintenance Subscriptions are priced much higher if you order them after your current Maintenance Subscriptions have expired. Example: If you bought Globodox on 1st January, 2011, then your free 1-year maintenance subscription will expire on 31st December, 2011. To receive support and upgrade after this period, you must renew the Maintenance Subscription anytime before 31st December, 2011. Now, if you buy the Globodox Maintenance Subscription on 14th November, 2011, it will remain in the pipeline and will be activated only on 1st January, 2012. You will therefore enjoy support and upgrades for another full year from 1st January, 2012 to 31st December, 2012. For more information, please contact us at sales@itaz.com.
10.	What if I do not purchase a Maintenance Subscription?
A.	When you purchase Globodox you get free access to all major and minor upgrades and free email support - both for 1 year from the date of purchase. To continue receiving upgrades and support beyond this period, you must purchase a Maintenance Subscription for every Globodox license you own. If you decide not to purchase the Maintenance Subscription, you can continue to use the product as usual, but you will not have access to upgrades neither to customer support. In fact, in case you faced an issue requiring support from our side, one of the first things we would ask you to do would be to upgrade your version to the latest one. Often, that by itself is sufficient to resolve the issue. So it is always beneficial to keep your Globodox updated to the latest version. And you would be able to do that only if your Globodox Maintenance Subscriptions are active.
11.	What will happen if I purchase (or renew) a Maintenance Subscription?
A.	Two things will happen if you upgrade: If your Globodox Maintenance Subscription has expired and you renew it, you will gain immediate access to all major and minor upgrades to Globodox for a period of 1 year. You will also get email assistance for customer support issues for a period of 1 year. When you upgrade your Globodox installation to the latest version , you will be able to use any new features that may have been released as part of that version. If other technical improvements have been made to Globodox, those too reflect in your upgraded installation of Globodox. Overall, renewing the Maintenance Subscription will help you get the maximum value out of Globodox document management software.
12.	What will happen to the old data?
A.	When you upgrade to a higher version of Globodox, you will need to download the update setup, install it and run it. The update setup will upgrade your Globodox DB but not touch your data. This means you do not lose your data. In fact, the latest version of Globodox will actually help you manage that data even more efficiently than before!
13.	How do I upgrade my Globodox installation?
A.	There are 2 steps you may need to take: If your Maintenance Subscription has expired, you need to purchase as many Maintenance Subscriptions as the number of Globodox licenses you currently own. Learn how to check if your Maintenance Subscription is active. If it is active, you can proceed to the next step, given below. Once your Maintenance Subscription has been activated, you can begin upgrading to the latest version of Globodox. Read this blog post to learn all that you need to know about upgrading to a higher version (especially read the answer to the question "How do I upgrade to Version 7?"). Note: This blog post deals with Version 7, but the information applies to all Globodox upgrades in general, unless otherwise specified.