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Troubleshooting Globodox Services |
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Troubleshooting Globodox Services |
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Introduction
Certain features in Globodox use background services so that they can continue working even if Globodox is not running. These features include…
| • | Folder Monitor |
| • | Email Capture |
| • | Text Extraction and Indexing |
If these features are not working correctly on your machine, the reason for this could be that the background services on which these feature rely are not functioning correctly. In order to find out why a particular background service is not functioning correctly, you must enable logging for that service. This will create a log file which has a record of all the actions performed by that service and problems faced (if any). The information in the log file is very valuable for our support team in order to help you resolve the problem quickly.
Log File Location
A sub-folder will be created for each service inside the Globodox Logs folder and the logs files for that service will be located within the sub-folder.
The location of the Globodox logs folder is different in different versions of Windows....
On Windows Vista/Windows 2008/Windows 7
The logs folder will be located at ‘C:\ProgramData\ITAZ\Globodox\Logs’
Note: By default, the Program Data folder is hidden; so you have to type this location manually in the Address bar
On Windows 2000/XP/2003
The log folder will be located at ‘C:\Documents and Settings\All Users\Application Data\ITAZ\Globodox\Logs’
Note: By default, the Application Data folder is hidden; so you have to type this location manually in the Address bar
How to enable Logging
How to enable the logging for the E-mail Capture Service:
To enable the logging for the Email capture service in Globodox, follow the steps given below:
| • | Click the Tools tab in the ribbon bar and select Email Capture. |
| • | This will open a login window. Enter the Username and Password. |
| • | Select the Options button. |
| • | In the Options window, check the Enable logging option. Click OK. |
| • | This will activate the logging service for Email Capture. |
How to enable the logging for the Folder Monitor Service
To enable logging for the Folder monitor service in Globodox, follow the steps given below:
| • | Click the Tools tab in the ribbon bar and select Folder Monitor. |
| • | This will open a login window. Enter the Username and Password. |
| • | Click the Options button. |
| • | In Options window, check the Enable logging option. Click OK. |
| • | This will activate the logging service for Folder Monitor. |
How to enable logging for the Text Extraction and Indexing Service
To enable logging for the Text Extraction and Indexing service in Globodox, follow the steps given below:
For Windows 64 bit machines:
| • | Open the location C:\Program Files (x86)\Globodox Desktop\Modules\Indexing Service. |
| • | Run “Itaz.Dms.IndexingService.Controller.exe” which will be in the Indexing Service folder. After running Itaz.Dms.IndexingService.Controller.exe, the  icon will appear in the system tray (located at the bottom right). |
| • | Double click the  button to open Options window. |
| • | In the Options window, check the Enable logging option to enable logging for the Indexing service. |
For Windows 32 bit machines:
| • | Open the location C:\Program Files\Globodox Desktop\Modules\Indexing Service. |
| • | Run “Itaz.Dms.IndexingService.Controller.exe” which will be in Indexing Service folder. After running Itaz.Dms.IndexingService.Controller.exe, the  icon will appear in the system tray (located at the bottom right). |
| • | Double click on the  button to open Option window. |
| • | In the Options window, check the Enable logging option to enable logging for the Indexing service. |
How to check the critical errors regarding each service
Sometimes a problem may prevent a background service from logging or even starting up. In this case the only place to check for the cause of the problem is the Windows Event Viewer.
To start the Event Viewer, select Start > Control, Panel > Administrative tools > Event Viewer
For Windows XP/Windows 2003…
Click the Globodox node in the Event Viewer dialog. Errors regarding the Globodox services will be displayed in the right pane. Double click the error to view the error details.
For Windows Vista/Windows 2008/Windows 7…
Expand the Applications and Services Logs node. Click on the Globodox node in the Event Viewer dialog. Errors regarding the Globodox services will be displayed in the right pane. Double click the error to view the error details.
Page URL: http://www.itaz.com/globodox/help/index.htm?troubleshooting_globodox_servi.htm